Oficina Sanitas Atocha

I didn't complain about the service But the policy is a trap, it's bullshit! They have to be very careful with this! To register only 1 minute, to cancel you have to call the last month of the contract. If you are renewing the contract, you have to pay another year. It means the policy is per year, not per month!

Tuesday 11/7/23. It's 5:40 p.m., the office is already closed, it's a lie that they open until 6:00 p.m. Find another more serious insurance company

Both the customer service and the intermediary agent who assisted me is a fraud. They discharged me two weeks ago and I have been waiting for the card to be able to use the service for 8 days. On the phones that appear, it is impossible to talk to a physical person, only successive answering machines and when they finally answer you, they move you from one salesperson to another without getting anything. Today, 10 days later and 3 open incidents, I still have no response from any department. (THE DISCHARGE IS PENDING) is the only thing they tell me... I feel totally cheated. And of course, I cannot register with another company, since I have paid my monthly payment with Sanitas. Some scoundrels!

I HAVE CANCELED THE POLICY I HAD WITH SANITAS AND THEY CONTINUE TO DISCOUNT ME MONTHLY, I HAVE A CONFIRMATION EMAIL OF CANCELLATION. I HAVE CALLED MANY TIMES AND THEY TELL ME THAT THEY HAVE EFFECTIVELY TERMINATED MY SERVICE, I AM GOING TO PRESENT MY CLAIM TO CONSUMER SERVICE. I REQUEST THAT THEY SOLVE IT AND RETURN MY MONEY.

I do not recommend this office for consultation. They are not friendly, they do not try to help, they are not very explanatory.